Northern Trust Canada has launched a new online portal, Benefit Payment Participant Passport to enable advanced automation for participants of Canadian benefit plans.
The new portal capability allows pension and benefit plan participants to access their programme information in real time in either French or English.
The self-service option supplements mailings, call centres and other means of requesting statements and related information.
It will also allow pensioners to enroll themselves and review their balance as well as payment information online.
Additionally, participants can also update personal information, review payment history, modify payment and deposit instructions, as well as review and print tax documents.
Katie Pries, president and CEO of Northern Trust Canada, commented: “We listened to our clients when they told us they want their participants to have real-time access to benefit payment information and are excited to offer these new and innovative capabilities.”
“Information is all about choice, convenience and security, and we are always looking to make our services more accessible and more intuitive for our clients.”
