Payments service provider iBanFirst has adopted Fenergo’s SaaS client lifecycle management (CLM) and know your customer (KYC) solution, automating its compliance and accelerating client onboarding.
Fenergo’s solution will be integrated into iBanFirst’s Salesforce customer relationship management, streamlining KYC and anti-money laundering compliance and improving the end-to-end cross-border payments process for customers.
Diane Reille, chief operations officer at iBanFirst, says: "The Fenergo SaaS solution means we can future-proof our business and deliver a faster and more effective digital customer onboarding process. As we continue to expand globally, it is crucial that we have the ability to deliver an exceptional customer experience while ensuring we are compliant with complex global regulatory frameworks."
Stella Clarke, chief strategy and marketing officer at Fenergo, adds: "Businesses like iBanFirst require CLM solutions that provide seamless automation, in addition to a complete view of their clients and full compliance with global and domestic regulations.
“Through our SaaS platform, iBanFirst can focus on overall client experience within a compliant environment. We look forward to continuing to be a partner as iBanFirst continues to drive innovation across the payments industry.”
