Smartstream announces the preview of Smart Agents for Investigations
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Smartstream announces the preview of Smart Agents for Investigations 04 December 2025UK Reporter: Zarah Choudhary
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Smartstream, a data solutions provider for financial institutions and enterprises, has announced the preview of Smart Agents for Investigations.
The firm says that the Agents bring augmented and autonomous exception handling to reconciliations and back office processes.
It combines domain-trained AI agents, workflow adoption, and embedded controls to triage, investigate, resolve, and learn from exceptions, which according to the firm, reduces manual effort, accelerates time to resolution, and strengthens auditability.
It will add a layer of intelligence on top of Smartstream’s current reconciliations and exceptions solutions.
It also understands the breaks context, adheres to customer playbooks, and reaches out for missing information.
Additionally, it documents every step for audit and compliance, allowing analysts to focus on risk and augments the analyst’s investigation with contextual information.
Thomas Steinborn, chief product officer at Smartstream, comments: “We are very proud to introduce Smart Agents, it has been purposefully built, combining deep financial services domain knowledge with years of investment in AI technologies.
“Our clients have been asking for ways to reduce manual intervention and improve operational resilience, and Smart Agents delivers exactly that — an intelligent, autonomous layer that accelerates resolution, strengthens controls, and continuously learns to optimise processing. It’s a game-changer for exception-heavy workflows”.
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