Pictet has topped the tables as the best overall investor services provider, according to R&M’s latest survey results.
The R&M Investor Services survey asked asset managers and other financial services clients to score their service provide out of seven, rating them on performance in categories such as corporate actions, reporting, settlement and safekeeping, and client service and account management.
Overall, Swiss asset manager Pictet scored the highest, with an average score of 6.41, jumping 17 points from last year’s 6.24 score.
Coming in second place was RBC Investor & Treasury Services with 6.18, an increase of 12 points from 2017’s result.
Northern Trust retained its third-place position, with an average score of 5.91, a 25 point jump from its 5.66 score in 2017.
J.P. Morgan and BNY Mellon held onto the fourth and fifth spot, with average scores set at 5.60 and 5.48, respectively.
BNP Paribas took sixth place with an average score of 5.33, a drop from last year’s 5.38 average score and State Street came in at seventh with 5.00, also dropping points from last year’s 5.12 score.
The results showed that Pictet led the pack by a considerable margin, while Northern Trust showed the biggest increase of 25 points.
A more detailed breakdown and analysis of the R&M Investor Services Survey 2018 will be published in Asset Servicing Times on 4 April.
