BGL BNP Paribas has chosen Systar BusinessBridge to monitor payment processing from end to end and ensure high quality of service in a dynamic payments environment. BGL BNP Paribas is Luxembourg's number-one provider of banking services to professionals and small-and-medium sized companies; it is number two in services for individuals and a subsidiary of BNP Paribas since 2009.
Faced with the increasing complexity of regulations and products, the emergence of new acquisition channels and higher customer expectations, payment processing has undergone a profound transformation over the past two years. BGL BNP Paribas, like all financial institutions, must adapt to these challenges which leave its payment back office with less time to process payments.
Through BusinessBridge, Systar’s industry-leading Business Activity Monitoring platform, BGL BNP Paribas’ payments back office will utilise a set of dashboards that provide real-time and end-to-end business visibility into transactions, in addition to its technical monitoring tools. BGL BNP Paribas can therefore ensure an optimal quality of service, meet customers’ needs on time and manage risks that could have a negative impact on the bank and its customers.
“Thanks to real-time, end-to-end monitoring of our payment processing, we are going to move from being reactive to being proactive,” said Patrick Lamhène, payments director at BGL BNP Paribas.
“Proactive behavior leads to customer satisfaction. To this end, BusinessBridge will allow us to assist our customers in an optimal way within this changing world of payments.”
“We are very pleased to count BGL BNP Paribas among our new international customers,” said Bertrand Bouhour, chief operating officer of Systar. “This extends and reinforces the utilisation of Systar’s products within the BNP Paribas group where BusinessBridge is already successfully deployed in several business domains such as payments, cards, cash management and securities, in Europe as well as in the Unites States.”
