Fenergo, a provider of digital transformation, customer journey and client lifecycle management (CLM) solutions for financial institutions, has automated client onboarding systems for Mizuho America.
Mizuho America has deployed Fenergo’s software to automate know-your-customer (KYC) and anti-money laundering (AML) regulatory processes, digitalise workflows and accelerate client onboarding onto a single platform.
The Fenergo implementation provides Mizuho Americas with a single view of customers across all business lines, which is set to improve efficiencies for internal stakeholders and enhance the client onboarding experience.
Fenergo’s CLM solution allows the firm to replace manual processes and coordinate its CLM effort with a digital end-to-end solution that eliminates silos between business lines and increases collaboration and transparency.
Using the solution, Mizuho will be able to process low-to-medium risk clients while satisfying regulatory obligations.
Meanwhile, Mizuho Financial Group is planning to implement Fenergo’s CLM solution across its global securities division.
Greg Eickbush, head of capital markets operations at Mizuho Americas, says that implementing Fenergo’s solutions will help improve its service further by streamlining the client lifecycle journey, significantly reducing onboarding times, ensuring compliance, and expedite client due diligence.
Marc Murphy, CEO of Fenergo, comments: “We’re thrilled to be working with Mizuho Americas to transform customer experience across the business. Mizuho is ahead of the curve in that it is the first Japanese bank in the Americas to automate and digitalise CLM processes.”
Last month, Fenergo’s findings from its global asset management research found that just over one third of global asset managers have completed digital transformation projects.
