SimbaPay, a London based digital money transfer provider, has launched an artificial intelligence (AI) powered chatbot service, which now makes international money transfer possible using a short message service (SMS).
Together with Interswitch, SimbaPay’s business to business division offers this remittance technology to banks who want to provide its customers with a modern digital remittance service.
With the recipient’s phone number, SimbaPay and the chatbot will automatically obtain the recipient bank account or mobile money details.
According to SimbaPay, recipients of money transfers from SimbaPay now also have the flexibility of choosing how their cash is delivered.
The SimbaPay chatbot is accessible through free of charge SMS and the chatbot provides the scalability to handle thousands of customer enquiries per hour.
The SimbaPay chatbot service is accessible on SimbaPay’s social media channels including Facebook and will also enable 24/7 instant customer service for its customers across Africa and Europe.
Daniel Howard, CTO for SimbaPay, said: “We’re thrilled at the prospect of the chatbot service resolving most customer enquiries instantly at any time of day or night.”
He added: “Another major objective we achieved with the chatbot service is that it also works without internet. This means customers with a mobile phone, even a basic phone without internet access, can access the SimbaPay chatbot using SMS”.
Speaking on the Interswitch partnership with SimbaPay, Paul Mwaura Ndichu, CEO Interswitch East Africa, commented: “Interswitch is proud to be associated with a company as innovative as SimbaPay which is continually looking to improve and expand its product offering.”
He added: “We will continue to collaborate in the development of products and services that contribute to the expansion of the financial technology space.”
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