Can you give us an insight into your personal journey into the asset services industry? Why did you decide this was the right career for you?
My journey into asset servicing started when I was first exposed to the operational side of financial markets and saw how much happens behind the scenes to keep everything running smoothly for clients. What really stood out to me was that asset servicing sits at the heart of the investment process — it may not always be the most visible part of the industry, but it is absolutely essential in terms of accuracy, control, and client trust.
As I gained more exposure, I realised it was the right career for me because it combines two things I really enjoy: technical problem-solving and working closely with people.
I like the fact that the role demands attention to detail and strong accountability, but also requires you to communicate clearly, build relationships, and help clients navigate complexity. That mix of technical knowledge and service mindset is what has made asset servicing such a rewarding field for me.
What aspects of your job do you enjoy most?
What I enjoy most about working in asset servicing is the opportunity to make a real difference for clients in an environment where quality, trust, and a proactive outlook matter every day. I enjoy being in a role where strong operational delivery, attention to detail, and proactive communication all come together to create a high standard of service, a positive client experience, and the opportunity to deliver continuous improvement for ourselves and our clients.
I also really value the collaborative nature of the work. Delivering the best outcomes for clients often means working closely with different teams, across functions and markets, to solve problems quickly and effectively. I find that very rewarding, particularly when it helps build confidence and long-term client relationships.
Another aspect I enjoy is the pace of change in the industry. Client expectations continue to rise, technology is evolving, and regulation keeps moving, so there is always an opportunity to improve how we work and raise service standards further. For me, the most rewarding part of the role is combining technical expertise, teamwork, and continuous improvement to provide clients with the kind of reliable, high-quality service they can genuinely rely on.
As someone fairly new to the industry, how does your experience compare with those who are more established? Are there any pros and cons?
I think there are strengths on both sides. Those who are newer to the industry often bring fresh thinking, strong digital capability, and a willingness to challenge existing ways of working, which is important in a market where client expectations and technology are evolving quickly.
More established professionals bring deep expertise, historical perspective, and the judgement that comes from navigating complexity over many years. That experience is hugely valuable, especially in an industry where clients expect confidence, consistency, and trust.
The real opportunity is to bring those strengths together. When you combine experience with fresh perspective, you create an environment that is both innovative and dependable — and that is exactly what helps deliver the high-quality service clients expect.
Have you noticed any common misconceptions about the asset servicing industry?
Yes — one common misconception is that asset servicing is simply a back-office function, when, in reality, it plays a much more strategic role in the financial system. It underpins trust, supports regulatory compliance, and has a direct impact on both client experience and market efficiency. For example, areas such as proxy voting, class actions, corporate actions, and securities lending show just how important asset servicing is in enabling effective communication, governance, participation, and adding tangible value to shareholders — and that is an area where Broadridge has built real leadership and credibility.
Another misconception is that it is a static industry, when actually it is constantly evolving. Technology, regulation, and client expectations are all changing, so asset servicing is an area where innovation, resilience, and continuous improvement are essential.
Is there anything within the industry you would like to see evolve or change?
I would like to see continued investment in automation and data transparency to reduce manual risk, improve efficiency, and allow teams to focus on higher-value, more client-focused activities.
As client expectations continue to rise, seamless digital solutions and better use of data will be increasingly important in delivering the quality, transparency, and responsiveness clients expect.
Another area I would like to see evolve is representation and visibility across the industry. In particular, it would be great to see more younger women entering asset servicing and feeling encouraged to build long-term careers in the sector.
Having more diverse perspectives at every level can only strengthen the industry, support innovation, and improve how we serve clients. It is important that younger women can see clear opportunities for growth, development, and leadership.
What is the training process like for a new employee? Was it beneficial to your role and to others now in the same position?
Training at Broadridge is structured, but also highly practical. Early exposure to live processes, with support from experienced colleagues, helps new employees build both confidence and competence from the outset.
I found mentorship particularly beneficial, because it gave me an understanding not just of the ‘how’, but also the ‘why’ behind the work. I now see the value of that approach when supporting the onboarding of new team members.
Combining technical training with real-life scenarios helps people learn more effectively and understand the wider client impact of what they do.
That is a strong foundation for delivering the high standard of service Broadridge is known for and for building trusted client relationships.
Where do you see yourself professionally in ten years’ time?
In ten years’ time, I would like to be in a position where I am playing an even more meaningful role in shaping and enhancing the client experience, helping to ensure we remain proactive, agile, and aligned with Broadridge’s values.
I would hope to have grown into a role where I can contribute not only through strong delivery, but also by helping drive continuous improvement, supporting colleagues, and influencing positive change.
For me, long-term growth means continuing to learn, deepening my expertise, and adding measurable value to both clients and the business.
What advice would you give to young graduates entering the financial services sector?
Be curious and proactive. Embrace feedback, volunteer for new challenges, and align yourself with strong values — that is how you learn, differentiate yourself, and deliver meaningful impact.
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n-Tier
Peter Gargone
Image: Broadridge Financial Solutions 
