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U.S. Bank Investment Services goes live with a new CLM platform
04 August 2026 US
Image: 99 RIC/stock.adobe.com
U.S. Bank Investment Services has gone live with a new client lifecycle management (CLM) platform, providing an onboarding solution for alternative investment clients and the investors in their funds.
The bank says that the implementation is a key milestone in Investment Services’ multi-phased technology transformation strategy, aimed at modernising processes, workflows, and reporting across the private funds space.
U.S. Bank has leveraged CLM provider Fenergo and its Fen-X platform.
Fen-X automates many of the manual processes traditionally associated with underlying investors and direct client relationships and accelerates account setup while maintaining regulatory requirements.
Additionally, the bank says that the onboarding experience provides investors and clients with more transparency throughout the process and enables integration with other solutions providers involved in the investor journey, such as screening and tax reporting.
The Fen-X CLM platform is U.S. Bank’s enterprise onboarding solution, used across multiple areas of U.S. Bank, including Treasury Management, and is in the process of being implemented for Global Corporate Trust.
Alan Flanagan, head of U.S. Bank Investment Services, says: “Onboarding is perhaps the most important moment in a relationship because it establishes the foundation for everything that follows.
“Investment managers expect an experience that is efficient, transparent, and responsive, without compromising regulatory rigor. Pairing our commitment to exceptional client service with Fenergo's CLM technology results in a seamless experience for global investors.”
Marc Murphy, CEO and founder at Fenergo, adds: “Fen-X offers U.S. Bank a scalable platform that supports onboarding, KYC and ongoing lifecycle management across multiple business lines and jurisdictions.
“Fen-X's global regulatory capabilities — including built-in support for GDPR and jurisdiction-specific KYC requirements — also position U.S. Bank to accelerate its international growth ambitions while benefiting from Fenergo's global ecosystem and continuous innovation.”
The bank says that the implementation is a key milestone in Investment Services’ multi-phased technology transformation strategy, aimed at modernising processes, workflows, and reporting across the private funds space.
U.S. Bank has leveraged CLM provider Fenergo and its Fen-X platform.
Fen-X automates many of the manual processes traditionally associated with underlying investors and direct client relationships and accelerates account setup while maintaining regulatory requirements.
Additionally, the bank says that the onboarding experience provides investors and clients with more transparency throughout the process and enables integration with other solutions providers involved in the investor journey, such as screening and tax reporting.
The Fen-X CLM platform is U.S. Bank’s enterprise onboarding solution, used across multiple areas of U.S. Bank, including Treasury Management, and is in the process of being implemented for Global Corporate Trust.
Alan Flanagan, head of U.S. Bank Investment Services, says: “Onboarding is perhaps the most important moment in a relationship because it establishes the foundation for everything that follows.
“Investment managers expect an experience that is efficient, transparent, and responsive, without compromising regulatory rigor. Pairing our commitment to exceptional client service with Fenergo's CLM technology results in a seamless experience for global investors.”
Marc Murphy, CEO and founder at Fenergo, adds: “Fen-X offers U.S. Bank a scalable platform that supports onboarding, KYC and ongoing lifecycle management across multiple business lines and jurisdictions.
“Fen-X's global regulatory capabilities — including built-in support for GDPR and jurisdiction-specific KYC requirements — also position U.S. Bank to accelerate its international growth ambitions while benefiting from Fenergo's global ecosystem and continuous innovation.”
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