Hawksford
Javiera Aguayo
10 Dec 2025
As compliance manager at Hawksford, Javiera Aguayo reflects on a career shaped by curiosity, analytical thinking and a commitment to strengthening governance. From Swiss private banking to trust services in the Cayman Islands, she shares how early audit work, cross-functional collaboration and a passion for problem-solving continue to guide her path in asset servicing
Image: Hawksford
Can you give us an insight into your personal journey into the asset services industry, why did you decide this was the career for you?
After graduating from university, I began my career in the operations department of a well-known private Swiss bank, where I managed the administration and operations for private clients. Two years later, I transitioned to the compliance department, where I was responsible for daily transaction monitoring and Know-Your-Client (KYC) reviews, as well as leading the majority of client onboarding processes.
During my time there, I also participated in numerous audits and remediation projects, which made the experience both challenging and rewarding. My time in this role solidified my interest in compliance and motivated me to further develop my skills in this area.
Subsequently, I joined the compliance team at a trust and corporate services provider, where I focused on enhancing internal controls and procedures, as well as conducting compliance testing. This role enabled me to significantly influence the organisations compliance framework. Four years later, I joined Hawksford (previously Paradigm), which allowed me to continue my journey in the compliance field and contribute to the success of the organisation.
Overall, my career path has been driven by a strong commitment to upholding compliance standards and making a positive impact in the financial industry. There is a sense of purpose in knowing my work helps protect clients, the organisation and the broader industry. Additionally, the compliance field offers clear pathways for advancement, with opportunities to move into leadership roles or explore related areas such as governance and risk management. The skills developed in compliance are highly transferable and valued across the industry.
What aspects of your job do you enjoy the most?
What I enjoy most about my job is the continuous opportunity to solve problems and think analytically, especially when dealing with complex regulations. Each day brings new challenges, whether it is figuring out changing compliance rules or coming up with creative solutions to operational problems. This part of my job keeps me engaged and always learning, as regulations in the Cayman Islands, and around the world, are constantly evolving, demanding both flexibility and sharp analytical skills.
From time to time, parts of my job also involve cross-functional collaboration. Working with colleagues from operations and client services teams not only broadens my perspective but also promotes a culture of shared knowledge and teamwork. In my experience, some of the most effective strategies and improvements come from open dialogue and collective brainstorming across departments.
Being fairly new to the industry, how do you find your experience compares to those who are more established? Are there pros and cons to each?
Having had a few years’ experience, I would not say I am new to the industry, however, I feel that people just starting out provide a fresh perspective, adaptability, and eagerness to learn – all qualities that help drive innovation and respond quickly to change. Established professionals contribute trustworthiness, guidance, and valuable knowledge. The combination of both viewpoints is essential for building a resilient and progressive industry.
Have you noticed any misconceptions about the asset servicing industry? Is there anything in the industry you would like to see evolve or change?
I think a common misconception about the asset servicing industry is that it is solely administrative, or that its functions operate independently. Compliance, operations, and technology are closely integrated and serve interconnected roles.
Additionally, there is also the belief that technology will entirely replace human involvement, which is misguided; the future of the industry depends on effective collaboration between AI and human expertise. There is also little indication that global regulators will eliminate the requirement for humans in statutorily held positions.
Looking ahead, I am supportive of further integration of AI to enhance productivity and streamline compliance operations. AI-driven automation can reduce operational and compliance risk and enable greater focus on strategic priorities. As the adoption of technology increases, reinforcing cybersecurity and governance frameworks remains essential to safeguarding data integrity and maintaining client trust.
What is the training process of a new employee? Do you think it was beneficial to your role and others who may now be in the same position you were?
The training process for a new employee typically involves a combination of formal training sessions, on-the-job learning, and mentorship. When I first started, I went through an initial orientation that covered the company’s policies and procedures, and compliance requirements. This was followed by more specific training relating to my role, including hands-on experience with the systems and tools I would be using daily.
A mentor or buddy may be assigned to help the new joiner settle in by explaining practical aspects like office layout, policies, tools and systems etc., while also providing guidance and insights on the role and company culture from personal experiences.
This combination of formal training, practical experience and mentorship creates a comprehensive learning environment that supports both personal and professional growth.
Where do you see yourself in 10 years
I see myself in a senior leadership position, either in governance, risk or compliance. My goal is to lead cross-functional teams, collaborating with colleagues in operations, technology, and client services to drive innovation and strengthen our compliance framework.
What advice would you give to young graduates when entering the financial services field?
My advice to any young graduate entering the financial services field would be to not hesitate to ask questions and seek opportunities to contribute to projects beyond your immediate responsibilities. These actions support your professional growth and demonstrate your commitment to learning and teamwork.
Additionally, the employment landscape is evolving, and entry-level opportunities may become increasingly scarce as AI is adopted more widely. As a result, it is essential for new candidates to develop the ability to understand, audit and evaluate AI-generated outputs. Achieving this requires not only a solid grasp of relevant legislation and regulations, but also a proactive approach to leveraging AI’s potential to its fullest.
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