JTC
Asma Kabbaj
4 Feb 2026
Asma Kabbaj, assistant manager and accountant at JTC in Luxembourg, reflects on her journey into asset servicing, the importance of client relationships in a complex regulatory environment, and how curiosity, collaboration and trust are shaping her career in one of the world’s leading fund centres
Image: JTC
Can you give us an insight into your personal journey into the asset services industry? Why did you decide this was the career for you?
My journey into asset services began with a natural interest in finance and accounting, paired with a desire to work with international clients. I recall my early experience at an international bank, where I worked on a report involving 14 countries. It was fascinating to discover how accounting rules and regulations differ around the world and to see Luxembourg’s pivotal role in the global financial sector.
Even though it is a small country, Luxembourg is a powerful financial centre, especially in asset management and funds, and that inspired me to pursue this path. I realised this career would allow me to continuously use my skills in a dynamic, client-focused setting, which I find incredibly fulfilling. The trust my managers place in me motivates me to go above and beyond and to keep developing my expertise.
What aspects of your job do you enjoy most?
Serving clients is the most rewarding aspect of my job. Meeting, and often exceeding, their expectations gives me great satisfaction. Building strong, open communication with clients is key in our field and is something I truly enjoy.
I also take immense pride in successfully completing a task and knowing I have contributed to both the client’s and JTC’s success. The trust I receive from my superiors is another motivating factor, it drives me to excel every day.
Lastly, working with a multicultural, diverse team at JTC is a joy, as I benefit from many different backgrounds and perspectives.
Being fairly new to the industry, how does your experience compare to those who are more established? Are there pros and cons?
As someone early in my career I bring curiosity, adaptability and a fresh perspective, these are definite advantages in a rapidly evolving industry. My more experienced colleagues have a wealth of knowledge and a deep understanding of sector complexities, from which I learn a great deal. Being newer allows me to adapt quickly and introduce innovative ideas, while my senior colleagues provide stability, mentorship and guidance. I also appreciate that they value my perspective and trust me, which helps me grow faster. Both approaches are important and at JTC, sharing and learning from each other is encouraged.
Have you noticed any misconceptions about the asset servicing industry?
Absolutely. A common misconception is that asset servicing is often just about numbers and routine tasks. In reality, it is a relationship-driven industry that demands strong communication, problem-solving ability and real dedication to clients.
The work is dynamic and offers ongoing opportunities for personal and professional growth.
Is there anything in the industry you would like to see evolve or change?
I would like to see more openness to technological innovation and digital tools, which can further streamline processes and enhance client service.
I also believe it is important to continue promoting diversity and inclusion across the industry. I am proud that JTC is actively working towards this, making our workplace even stronger.
What is the training process for a new employee? Was it beneficial to your role and those now in the same position?
JTC offers a comprehensive, hands-on training process.
It includes practical sessions, mentorship and shadowing experienced colleagues, which helps new team members integrate and contribute quickly. I found this approach extremely valuable, not only did I learn the technical side of my role but I also became familiar with JTC’s culture and values.
When training new colleagues, I try to provide the same detailed guidance and show them what makes JTC unique, empowering them to take full advantage of their opportunities here.
It is also great that at JTC you can approach anyone with questions and there are straightforward processes in place to help you learn.
In terms of your career, where do you see yourself in a decade?
In 10 years, I hope to have taken on more leadership responsibilities within asset services, driving strategic initiatives and shaping the future direction of our business. I want to continue developing professionally and personally, broadening my expertise and deepening my understanding of the global financial landscape. I am passionate about supporting and mentoring the next generation of talent by helping them navigate the challenges and opportunities of our industry.
Above all, I aspire to play a key role in contributing to JTC’s success and reputation in Luxembourg’s vibrant financial sector, championing innovation, collaboration and excellence every step of the way.
What advice would you give to young graduates entering the financial services field?
Be eager to learn and don’t hesitate to ask questions. Build strong relationships with colleagues and clients, they will be invaluable to your career.
Focus equally on soft and technical skills, as both are essential for success; one without the other is not enough.
Embrace diversity and new perspectives, and most importantly, find an organisation whose values align with yours as I did at JTC. This will make your career both rewarding and enjoyable.
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